Returns & Exchanges
7 days to request a return or exchange. Bottle has to be unopened. If something arrived damaged, an unedited unboxing video is your proof, we take it from there and cover the delivery costs.
The policy, at a glance
Window
Not from order date, the clock starts when the parcel actually reaches you.
Seal intact, unused, the only condition eligible for refund or exchange.
One continuous, unedited clip, starts before the parcel is opened, ends with the bottle shown.
We cover return delivery fees for verified transit-damage claims. For standard change-of-mind returns, customers pay return delivery.
Once opened, any damage or dissatisfaction is no longer covered.
Once a return qualifies, you decide the resolution.
No need to keep the outer box, just the confirmation email.
Process
01
Start filming with the sealed parcel in frame, then open it in one uncut take.
02
Send the video plus your order number to support via email or WhatsApp.
03
Once approved, we will cover your return delivery costs for the damaged item.
04
Processed within 2 business days of us receiving the bottle.
Good to know
Approved refunds are processed within 2 business days of us receiving the bottle. Your bank typically posts it 3 to 5 days after that, separate from our processing time.
Your order number or the confirmation email is sufficient. No need to keep the outer box or printed invoice.
Limited-edition sets and items marked final sale at checkout are not eligible for return, exchange, or store credit under any circumstance.
| Return window | 7 days from delivery |
| Condition required | Unopened, seal intact |
| Damage claims | Unedited unboxing video required (Free return delivery) |
| Standard return delivery | Paid by customer |
| Original delivery fee | Never refunded |
| Resolution | Refund or exchange, your choice |
| Processing time | 2 business days after receipt |
| Final sale items | Not eligible |
Excluded from this policy: final-sale items, bottles opened for any reason, damage that occurred after use began, and any request made after the 7-day window has closed.
FAQ
Send your unedited unboxing video and order number within 7 days. If it clearly shows the damage occurred before opening, we will approve a refund or exchange and cover your return delivery costs.
No, once opened, the bottle is no longer eligible for a refund or exchange under any circumstance.
No, just the sealed bottle and your order number.
We pay for return delivery on approved damage claims. For standard change-of-mind returns, you cover the delivery cost.